编者按:去年前田约翰(John Madea)将每年的《科技中的设计报告》升级为了《CX REPORT》。但他定义的“CX"不是我们通常所说的“客户体验(Customer Experience)”,而是“Computational Experience”,含义接近与数字化客户体验。在2021年的报告中,他基于Tony Ruth关于公平、公正的三个层次进行展开,围绕疫情下的数字化转型和体验、远程工作、安全需求、设计等展开讨论。
原文发布在前田约翰的个人网站:CX.REPROT上,他于3月16日在SXSW 2021 大会上进行了讲解,讲解视频发布在其个人Youtube频道。需要特别指出的是,今年报告的封面是东京设计师川上惠里子(Eriko Kawakami)设计,因此具有浓烈的亚洲风格(也可以更具体地说是中国风格)。
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