回到主页

《约翰.前田:2021 CX REPORT》

编者按:去年前田约翰(John Madea)将每年的《科技中的设计报告》升级为了《CX REPORT》。但他定义的“CX"不是我们通常所说的“客户体验(Customer Experience)”,而是“Computational Experience”,含义接近与数字化客户体验。在2021年的报告中,他基于Tony Ruth关于公平、公正的三个层次进行展开,围绕疫情下的数字化转型和体验、远程工作、安全需求、设计等展开讨论。

原文发布在前田约翰的个人网站:CX.REPROT上,他于3月16日在SXSW 2021 大会上进行了讲解,讲解视频发布在其个人Youtube频道。需要特别指出的是,今年报告的封面是东京设计师川上惠里子(Eriko Kawakami)设计,因此具有浓烈的亚洲风格(也可以更具体地说是中国风格)。

broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image
broken image